Guest Guide

You can either send an email to sales@ekohotels.com or call or WhatsApp the Eko Experience Curators on 0904 439 9013.

Yes. Selected experiences are available as individual ticketed events, including Zahara: The Big Theatrical, the Larry J Comedy Show, LOUD Urban Choir, Owambe Royale Banquet and The Art of Astonishment.

Yes. Day Pass experiences are available for specific dates between 22 December 2026 and 1 January 2027, with the inclusions and pricing varying by date.

Yes. A Tropical Christmas package includes full accommodation of your choice at any of our buildings: Eko Main, Eko Signature, Eko Gardens and Eko Suites.

This is not advised.

Tropical Christmas Wonderland happens at Eko Hotels & Suites, Plot 1415 Adetokunbo Ademola Street, Victoria Island.

Check-in starts at 2:00 PM, so you can arrive any time from then on designated check-in days.

Check-in happens at the lobby of the building you're booked in. This means you can check in at Eko Main, Eko Signature, Eko Gardens or Eko Suites, depending on where you're booked.

Pack your bags for a fun time! For Hakuna Matata, you need a swimsuit for the wet zone, socks for the bouncy castles, sunscreen and your sunshades.

Yes, parking is available for guests in-house.

Yes. The programme includes family-focused experiences including Hakuna Matata Theme Park, Santa's Grotto, family entertainment and the Zahara theatrical experience.

Yes. Day Pass pricing includes separate adult and children's rates, which vary by date.

Yes. The shows are family-friendly and great for kids.

Children under the age of 5 are advised to have adult supervision, especially at Hakuna Matata Theme Park, at the Nile Garden during meal times, during the Carnival Procession, and at the entertainment zone at Car Park B.

Yes. Lunch and dinner are included in the Day Passes.

For guests on package, you may dine at Kuramo BLD (by the pool), Signature Prime, or Ata Rodo restaurant.

For guests on Day Passes, you may dine at Kuramo BLD.

Yes. Special Sunday Brunch, Christmas Day Big Brunch and New Year's Day Big Brunch are separately listed experiences that can be enjoyed alone.

Yes, you can make a restaurant reservation at any of our other restaurants: Crossroads, Red Restaurant, or Sky.

Yes, all venues for shows and activities are accessible.

Yes, there is accessible parking.

Yes, there are toilets available across all zones.

Absolutely.

Payments can be made via transfer and receipts shared to the WhatsApp number of the Experience Curators. You may also pay for shows or Day Passes via POS.

There is first aid at every lobby in the hotel. You may also spot our HSE officers around and alert them if you need first aid.

Go to the nearest lobby or ask to speak to the Duty Manager.

If you are in a room at the time of need, dial 0 and tell the guest service representative your complaint.